Shipping policy

Shipping Policy

Free tracked shipping. Every HANGTIME order ships free, with a tracking number sent to your email as soon as it leaves us.

Processing time. Orders are prepared and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).

Delivery time. Delivery takes 3–5 working days. The estimated dates for your order are shown on the product page and in your order confirmation.

Where we ship. We ship worldwide. Delivery outside the United States, Canada, the United Kingdom, the EU and Australia can take longer.

Tracking. Your tracking link arrives by email the moment the parcel is scanned by the carrier. Tracking can take 24–48 hours to show its first update.

Customs and import charges. Orders are shipped with duties unpaid. Any import taxes or customs fees charged by your country are the responsibility of the recipient.

Delays. We do everything we can to keep to the timeframes above, but carrier disruptions, customs processing, weather and peak-season volume can add time. We are not responsible for delays caused by carriers or customs authorities, but we will always help you locate a parcel.

Incorrect address or failed delivery. Please check your shipping address carefully before ordering. If a parcel comes back to us because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected, a reshipping fee may apply.

Shipping protection. If you added Shipping Protection at checkout and your parcel arrives damaged or goes missing in transit, email us and we will send a replacement at no cost.

Questions? Email us at baysidesupport@gmail.com and we will get back to you within one business day.