Refund policy
Refund & Return Policy
30-day money-back guarantee. If you are not happy with your HANGTIME levitating helmet for any reason, you have 30 days from the day it is delivered to request a return for a full refund of the product price.
Eligibility
To be eligible for a return, the helmet, magnetic base, arm and power adapter must be:
- in the same condition you received them, without damage,
- complete, with all parts and the power adapter,
- in the original packaging.
You will also need your order number or proof of purchase.
How to start a return
Email us at baysidesupport@gmail.com with your order number and the reason for the return. If the return is accepted, we will reply with the return address and step-by-step instructions. Please do not send anything back before you receive these instructions — parcels sent without an approved return request cannot be accepted.
Return shipping costs
For standard returns (change of mind, ordered the wrong team, no longer needed) the customer covers the cost of return shipping and any import duties or fees on the returned parcel. If the return is due to our mistake — a defective, damaged or incorrect item — we cover the return shipping and any reasonable return-related costs.
Damaged, defective or wrong item
Please inspect your order when it arrives. If the helmet or base is damaged, does not levitate, does not light up, or you received the wrong team, email us within 7 days of delivery with your order number and a photo or short video of the problem. We will send a replacement or refund you in full — you will not be asked to pay anything.
If only the outer shipping box is damaged and the product itself is intact, the order is not considered damaged.
Exchanges
Want a different team? The fastest way is to request a return for the item you have and place a new order for the one you want once the return is approved.
Non-returnable items
Shipping Protection and Mystery Box add-ons are not returnable once the order has shipped. We also cannot accept returns of items that have been modified or damaged through misuse.
European Union — 14-day right of withdrawal
If your order is delivered within the European Union, you also have the right to cancel it within 14 days of delivery for any reason. The item must be unused, complete and in its original packaging, and return shipping is at your cost unless the item is defective or incorrect. This right is in addition to our 30-day guarantee.
Refunds
We will email you once your return has been received and inspected. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the refund. If more than 15 business days have passed since your refund was approved, email us at baysidesupport@gmail.com.